Time to get in touch . . .
I only answer polite requests. Please include your name, phone number (and hotel if applicable) - as much information as you can. I will then reply via email, and once we have made a booking I'll be happy to give you my personal phone number if you prefer to talk to me over text instead.
I will always try to reply as soon as I get your message, but I have a lot of commitments outside of this job so don't worry if I don't reply straight away - I'm probably in the library! Thank you.